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Direct-to-consumer advertising by the orthopedic industry has been increasing since it began in 2003 with Stryker Corporation’s Jack Nicklaus Trident® ceramic-on-ceramic Hip television commercial. At an average cost of $381,000 to create a commercial (according to the American Association of Advertising Agencies), plus airtime costs that range from $5.00 per 1,000 viewers to the average prime-time spot that costs over $300,000 per 30 seconds, the orthopedic manufacturers have followed the pharmaceutical industry’s lead. They are using television and print advertising to create brand and product awareness among potential customers. Advertisements such as Smith & Nephew’s “What Moves You?” commercial have been dubbed the beginning of the education process for the consumer. But with the level of investment required, is the manufacturer really benefiting?
Frankly, the rise of direct-to-consumer advertising strikes us as a natural progression to the market segmentation we are now seeing. Large joint implants are moving away from one-size-fits-all and being increasingly tailored to the patient’s specific needs. Manufacturers realize it is more important than ever to understand the various segments of the large joint market.
Certainly, we think, the best way to understand the large joint market segmentation is with diagnoses. In Table 1 is a list of the top five knee diagnoses across all ages and genders, according to the Agency for Healthcare Research and Quality.
Table 1: Top Five Knee Diagnoses (All Ages Included)
Source: Agency for Healthcare Research and Quality
For surgeons and manufacturers of large joint implants, this list shouldn’t hold much surprise. Just as if it were a list of the top music hits of all time you would expect to find a Beatles song or two, in this list you would expect osteoarthrosis to be prevalent in any diagnosis leading to a knee implant. It is interesting, though, that 90% of these patients within the top five were diagnosed with an osteoarthrosis-related condition. Also, it is noteworthy that the number of patients dropped significantly from the first to the second diagnosis, and then again to the third diagnosis.
But what is most important in this table is what isn’t shown. This list includes ALL patients, and nearly 62% of the patients in this list are 65 or older.
In the past, manufacturers sold the same basic design to all market segments. Even now it is challenging to spot the differences between knee implants. Should the industry remain in this situation, knee implants are clearly at risk of becoming a commodity. Therefore, large joint implants are increasingly being designed with more specific end-users in mind. With a more refined design focus, manufacturers are discovering that the markets can open up in some intriguing ways, as we demonstrate with the PearlDiver-generated list in Table 2.
Table 2: Top Five Knee Diagnoses (Excluding MedPAR Data)
Source: PearlDiver Patient Records Database
To uncover heretofore hidden market segments, we took the deep dive into PearlDiver’s database of 104 million patient records. We excluded from this analysis all Medicaid and Medicare (MedPAR) data—essentially eliminating the majority of patients aged 65 and older.
While this is a first step, it is an important one. Again, if we were talking in terms of music, we could equate this data to the top five hits of the ’70s and ’80s. There is still a large amount of unknown information, but we can see more clearly what is happening when we impose constraints to view specific groups of patients from the beginning of the process.
Looking at our PearlDiver data in Table 2, we can immediately see that the top five diagnoses have changed dramatically from Table 1. Osteoarthrosis-related conditions amount to only 17.5% of the top five diagnoses in Table 2 and, in fact, only two diagnoses remain from the “all ages” group in Table 1 to the group excluding MedPAR data in Table 2.
Addressing the needs and issues of patients with differentiated products has many positive outcomes—for manufacturers as well as patients. If manufacturers do not have the ability to demonstrate that their products are different based on function, they are then faced with the alternative of differentiating through other means such as service, brand image, or price.
But how does direct marketing fit into all of this, and is it really benefiting manufacturers? To be sure, direct marketing helps to target specific groups of consumers and can be beneficial, but it can also have a downside.
In our view, product differentiation benefits both large joint implant manufacturers and patients. As of year-end 2006, the average selling price of a metal-on-metal hip implant was $7,155. This is clearly a premium price, which reflects the long-term wear capabilities of metal-on-metal. However, depending on their insurance plan, patients may or may not be allowed access to the best possible implant if differentiation boils down to price. Furthermore, should differentiation by price become the norm, innovation could well suffer as manufacturers seek the cheapest way to bring a product to market.
But, if large joint implants are differentiated in ways that matter to patients and their lifestyles, then demand, we believe, will evolve in ways that support innovation and further research and development.
Direct marketing can also have strong implications over the near term. The immediate impact of Mary Lou Retton speaking about her recent hip replacement is, we suspect, to drive patients who identify with Ms. Retton to begin the process of researching hip implants and their respective features and benefits. Thus, direct-to-consumer advertising can well be an important initiator of patient education.
Of course, in most cases patients will research implants recommended by their trusted orthopedic specialist. But even in these cases, the direct-to-consumer activity serves to both reinforce recommendations and the eventual patient decision. After all, who wants to have an implant from a company they have never heard of before?
There are also other reasons for defining the market in terms of its segments discussed above. By marketing to potential customers under the age of 65, a manufacturer has the potential to sell the consumer its primary orthopedic device plus also any revisions that follow. By covering the entire continuum of patient care, a manufacturer has the opportunity to serve that patient throughout the disease process.
Once the primary orthopedic device is implanted, should any revisions be required, the operation in theory will be easier on both the patient and the doctor if a product manufactured and designed with the same specifications as the original is used. In other words, replacing a knee implant from company A with a revision from company A should in theory take less of a toll than replacing that same implant with a revision from company B.
Unfortunately, there is also a darker side effect to targeting consumers in specific groups, especially under the age of 65. Along with lifestyle differences and life expectancy, there is another element that differs greatly between consumers under 65 and consumers older than 65: insurance.
Private insurance companies typically cover patients under the age of 65, and the associated reimbursement rate is typically superior to Medicare reimbursement rates. Advertising to prospective patients under the age of 65 and encouraging them to check with their doctor may be viewed as providing incentives to have surgeries.
Looking ahead, both patients and manufacturers can benefit from direct marketing and market segmentation. In many respects getting the consumer more involved with the product selection process results in better overall outcomes for all concerned. And while there is always the risk of unintended consequences, with direct-to-consumer advertising the potential for better patient education and enduring support for innovation would be a welcome by-product.
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