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“Would I have to serve on any committees?”
“If in the process of recruiting surgeons you are asked such a question,” says Dr. Thomas Einhorn, Chairman of Orthopedic Surgery and Professor of Biomedical Engineering at Boston University, “your ESP meter should go off.”
An experienced recruiter, Dr. Einhorn knows that finding the right surgeon/department match is a multifaceted process that if handled incorrectly, could cost vital resources. Speaking of his own experience, he notes, “Individuals who want to work in my department need a strong desire to develop a practice and have a high level of intellectual fulfillment. They must also be driven to teach and do clinical and/or basic research. The fact that most departments require such commitments, and that the majority of orthopedic surgeons focus solely on patient care, means that the number of physicians who are eligible for departmental positions is in the single digits.”
So how does a department chair take that first dip into the applicant pool? “You should start by assessing your wants and needs,” advises Dr. Einhorn. “And be sure to do a reality check on what you can afford. I have seen too many instances where this isn’t done and results in bad outcomes. You also want to ensure that you have enough work for a newly recruited surgeon and that it is the right work for that person. Otherwise, weeks or months later you will discover that the surgeon is unhappy and bored because he or she is not busy and/or isn’t doing the work that he or she enjoys.”
After identifying the departmental needs, it’s time to reach out. “There are several reliable methods of locating new talent,” states Dr. Einhorn. “The American Academy of Orthopaedic Surgeons’ job posting website is one option, as well as the Journal of Bone and Joint Surgery and the Journal of the American Academy of Orthopedic Surgeons, both publications where physicians are known to place advertisements. One method I have found useful is to write to fellowship directors in the subspecialties. Then there is always word of mouth via colleagues. You can either pick up the phone or talk to physicians you meet up with at conferences. And while search firms would likely be helpful, as a rule we have not utilized them due to the added expense.”
A name and bio now in hand, a preliminary, screening phone call should be your next step. Dr. Einhorn: “First place a call to the applicant and try to assess whether your thoughts and goals are in alignment. If that goes well, follow it up with an interview so the surgeon can meet you, along with several other faculty members. Here at Boston I have identified three or four people whom all applicants must talk to during the first interview. They all spend time with the Vice Chair of Academic Affairs, the Vice Chair for Clinical Affairs, department administrators, and one or two faculty in their area of expertise. And, if the person is interested in basic science, he will then meet someone from the lab. Regarding the content of the meeting, I would recommend just getting a sense of whether or not you like the individual and if he or she would fit in. A week later I would do a phone ‘debriefing.’ That gives the person some time to think about things she may want to ask. On the second interview, the applicant will interview with the same people, in addition to others who might be involved in his or her career. For example, if the doctor might be spending time at the local VA hospital, we could arrange for him to meet with the Chief of Orthopedics at that institution. Or, if the applicant is a spine specialist, we could have him meet with the Chief of Neurosurgery because spine and neurosurgery are so intertwined. At this point I usually have the person invite his or her spouse to come up and I organize a meeting with a real estate agent.”
And then he holds his breath. “It may sound extreme,” says Dr. Einhorn, “but as a rule, if the spouse is not happy, the situation will not last. Even if you hire a well-rounded genius and all is perfection at work, if that person goes home to a spouse who hates the city/schools/neighbors, or just misses home, you will most likely lose that physician. I know of a surgeon who came from a small town and was newly married. His wife, a professional in her own right, moved, thinking that her ties here were strong, and that her parents would move to be near her. In the end, the parents chose not to move, and the relationships she did have here weren’t as strong as we all previously thought. It is critical to lay everything out on the table with applicants and their spouses. Otherwise everyone is wasting their time.”
While “forecasting” doesn’t usually appear on a department chair’s job description, when recruiting, it is most definitely part of the process. Dr. Einhorn: “Consciously and subconsciously you know the kind of reactions you are looking for from applicants. If you get questions along the lines of what they are not going to be expected to do, there’s a red flag…trouble ahead. Because, of course, you want someone who is going to be open to various options and experiences. Additionally, you want to think that the people you bring in will be ‘citizens’ of your department, i.e., sit on committees, serve as advisers to medical students, etc. It is important that this person eagerly take on such responsibilities. Another thing that helps me get a sense of someone is, perhaps oddly, how smoothly and efficiently the person can get here and get back. If, for example, my assistant tells me that she contacted Dr. X and that he didn’t return her calls, then that is a red flag. Or, someone might ask bizarre questions, such as, ‘Can I fly first class to the interview?’”
Proving there is no shortage of caution signals, Dr. Einhorn, the voice of experience, continues, “Watch out if it is hard for you to find references. For example, the person stumbles around and is ultimately unable or unwilling to give you information you need to proceed with the hiring process. Or, you can’t figure out exactly whom they have been associated with. As a general rule, if your gut says you’re becoming a private investigator, there is something wrong. My last comment on this is that one should beware the person who, at mid-career, has already left a trail of jobs behind him. If there has been a progression in responsibility, that’s one thing. Otherwise, ask a lot of questions.”
Dr. Einhorn continues, “As far as references, written ones are only of value if they are exceptionally strong or exceptionally weak. Anything in between is no good. You should most definitely call up the references.”
Prior to hiring new talent, one should take the financial temperature of the department. Explains Dr. Einhorn, “Here at Boston we share expenses, buy malpractice insurance together, and share secretaries and physician assistants. The hospital supplies some monies, as does the medical school, but the clinic revenue pays for the majority of expenses. If, for example, I am considering bringing another hand surgeon on board, before I hire I need to make sure we have a sufficient clinical volume for that person to support, grow, and sustain himself. Prior to hiring, we take a month to do a pro forma, taking into account how many cases we have now, where they are coming from, and the growth potential in those areas. In my department we have a core of ‘lieutenants’ who do the finance and strategic planning side of things. It is important to consider if you are getting pressure from the hospital administration to increase case volume. If there is an arrangement where the hospital administration is involved in making the faculty practice plan a success, then they will want the doctor to be profitable because they know they are responsible for the practice plans, too. How the Chief of Orthopedics ensures the department’s stability and financial growth is not the hospital’s problem, however.”
“Another important part of the financial picture is the ability to provide comprehensive care,” says Dr. Einhorn. “For example, the least well reimbursed subspecialty is pediatric orthopedics. Unfortunately, neither of the pediatric orthopedic surgeons we have on staff has been able to make expenses. Their income must be supplemented from the departmental coffers. Everyone on staff, and everyone I interview, knows that 10% of their salaries will be spent for the good of the department. They also know that from 3% to 7% is going into a reserve fund to support the salaries of people who are needed but don’t have the same payer mix as spine or sports medicine. To be fair, the numbers are retitrated every six months; that way, everyone knows the process is equitable and well managed.”
So when it comes to opening the door to new talent, information and intuition are powerful tools. “Using these criteria, I’ve made only one mistake over the years,” says Dr. Einhorn. “And that’s not bad given that I recruit on an ongoing basis.”
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